Frequently Asked Questions

Absolutely yes! Our sale is open to the general public.

You can find our camp website here!

Please visit each camp location's customized storefront to browse and purchase products. Pick-ups must happen at the camp location you purchase from.

Each year, we sell the bulk of our inventory so we can start the following season with the newest and most up-to-date technology and materials. Our annual equipment sale helps make that happen!

No problem! If you decide you no longer want an item you purchased before the designated pick-up day, please reach out to your local camp director for a refund. If you decide you no longer want an item you purchased during the designated pick-up, please let your local camp director know in person so they can process a refund. Once an item has been picked up from camp, we do not offer any refunds.

Not at this time. All our items must be picked up in person on the designated pick-up day for your camp location.

As all of our products are already discounted 30-70%, we do not offer additional discounts. Host schools and partners do receive early access to shop the sale and can submit their tax-exempt status if available. Please reach out to your local camp director with further questions.

As all of our products are already discounted 30-70%, we do not offer additional discounts on single items. If you're planning to buy in bulk, we do offer the following volume discounts that will be automatically applied at checkout: total over $2,000 for a 5% discount total over $3,000 for a 10% discount total over $4,000 for a 15% discount total over $5,000 for a 20% discount

Steve & Kate’s Camp makes no warranties or representations regarding the condition of any item in its store. All items in the store are used and sold by Steve & Kate’s Camp on an as-is basis according to the condition that the item is in when it is made available to the purchaser. At the time of pick-up, we strongly advise you to carefully inspect your item’s condition and ensure that all pieces you need are present at the time of pick-up. If after inspecting the item(s) you reserved you do not wish to purchase the item as-is for any reason, we will gladly process a refund on the spot and retain the item. However, once an item has been picked-up, there are no returns, refunds or exchanges. Partial Refunds If upon inspection of your item, you decide it is missing items that should be included as part of the "base" item, please chat with the director on-site about issuing a partial refund. Partial refunds will be at the discretion of each director and will typically account for the cost it may require you to repair or replace pieces on your own. We will not issue partial refunds to account for pieces not part of the "base" item. ​ As with full refunds, once an item has been picked-up, there are no returns, refunds or exchanges. ​

While we cannot hold items or allow early purchases, as soon as this website is live you may purchase any items you wish! The purchase of items online effectively "holds" your items until the in person pick-up day. We encourage you to chat with your local camp director so that they can remind you as soon as the online sale goes live so that you don't miss out!

If you find that a tablet or other device you have purchased is still remotely managed by Steve & Kate's, please reach out to your local camp director to help resolve the issue. Please include the device serial number and any photos when possible. As always, please inspect all items before leaving camp on your pick-up day.

All items are used for the duration of our summer camps. Each camp runs between 7-11 weeks. While this seems like a short amount of time, many of our items are heavily used by young kiddos each day and will likely show signs of wear.

'Cause kids just want to have fun! All items are used for the duration of our summer camps. Each camp runs between 7-11 weeks. While this seems like a short amount of time, many of our items are heavily used by young kiddos each day and will likely show signs of wear.

You can find all pick up details on your local camp's sale page.

Please reach out to your local director if you have lost your order confirmation and provide the name and email you used when purchasing your products.

You may ask that someone else picks up your items on the designated pick-up day if you can't make it. Please ensure you have forwarded the email confirmation to them and that they are prepared to show that email at pick-up. You may also reach out to your local camp director to see about an off-day pick up. Oftentimes, items can be handed off on Friday evening if you can't be at the Saturday pick-up. All off-day pick-ups are at the discretion of the local director.

For all questions not answered here, please reach out to your local camp director.